Privacy Policy

Introduction

At orlithenavo, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial education platform. We're committed to transparency about our data practices and your rights under UK data protection laws.

By using our services, you agree to the collection and use of information as outlined in this policy. We'll only use your personal data in ways that are fair, lawful, and transparent.

Information We Collect

Personal Information You Provide

When you register for our platform, enroll in courses, or contact us, we collect:

• Name and contact details (email, phone number, postal address)
• Educational background and professional experience
• Learning preferences and goals
• Payment information for course enrollment
• Communication records when you contact our support team

Automatically Collected Information

We automatically gather certain technical information when you use our platform:

• Device information (browser type, operating system, IP address)
• Usage patterns (pages visited, time spent, course progress)
• Cookies and similar tracking technologies
• Location data (general geographic region based on IP address)

How We Use Your Information

Purpose	Legal Basis	Data Used
Providing educational services	Contract performance	Account details, learning progress, preferences
Processing payments	Contract performance	Payment information, billing address
Customer support	Legitimate interest	Contact details, support communications
Platform improvement	Legitimate interest	Usage analytics, feedback
Marketing communications	Consent	Email, name, learning interests

Information Sharing and Disclosure

Service Providers

We work with trusted third-party providers to deliver our services. These include payment processors, email service providers, and analytics platforms. All service providers are bound by strict confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority. We'll always review such requests carefully and only share the minimum information necessary.

Data Security

We protect your information using industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting staff access to personal data
• Secure data centers with physical and digital safeguards
• Regular backup procedures and disaster recovery plans

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights Under UK GDPR

Exercising Your Rights

To exercise any of these rights, contact us using the details below. We'll respond within one month and may ask for identity verification to protect your data. Most requests are free, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy:

• Account information: Until account closure plus 7 years for legal compliance
• Course progress and certificates: Indefinitely to support your professional development
• Payment records: 7 years from transaction date for tax and audit purposes
• Marketing consent records: Until consent is withdrawn plus 3 years
• Support communications: 3 years from last contact

When data is no longer needed, we securely delete or anonymize it using industry-standard procedures.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. Essential cookies are necessary for basic functionality, while optional cookies help us analyze usage and personalize content.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect platform functionality.

International Data Transfers

Some of our service providers are located outside the UK and European Economic Area. When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by data protection authorities
• Certification schemes and codes of conduct

Children's Privacy

Our services are designed for adults interested in financial education. We don't knowingly collect personal information from children under 16. If we discover we've collected such information, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform. The "Last Updated" date at the top of this policy shows when it was last revised.

Contact Information

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

For general questions about our financial education programs or platform features, please use our standard contact information. For specific privacy-related inquiries, use the dedicated privacy email address above.